The Demand Manager module provides an important link between the project and service functions of an IT company. With Demand Manager the entire demand is evaluated in a single view, while maintaining transparency of resource use and management.
Record all requirements in an IT company
With the Demand Manager module needed resources are detected, classified, assessed, confirmed, or rejected. With this companies can prioritize activities and assign resources to important projects. The requirement can be captured in two ways through easily configurable CA Clarity forms and through integration with other systems, in which help desk tickets, events, and service requests are already recorded.
Systematic collection and evaluation of ideas
The Idea Management, a key feature of Demand Manager, provides a solution for the collecting, cataloging, evaluation, and approval of ideas for new or improved technologies, project requirements, and initiatives in the early stages.
Effective management of unforeseen activities
With Demand Manager companies can manage unforeseen activities. The module collects events and service requests from the IT Helpdesk and allocates them according to their impact, urgency, and priority.
Understand and manage requirement costs
Demand Manager uses the far-reaching financial management features in CA Clarity to create detailed cost analysis for unanticipated events and other activities.
- Event Management
- Idea Management